If entered number is correct, but the issue remains, please contact to your regional technical support along with your EDIUS serial number. Make sure that entered serial number matches to the number that is included to the product.Įntered serial number was not found in the license serverĬonfirm that entered serial number is correct. Incorrect EDIUS serial number might be entered for activation or deactivation. In this case, upgrade the GV License Manager – details here Because, if you do it, required access resource may not be checked.Ģ. If you try this troubleshooting in Windows 11, use Microsoft Edge by configuring the browser – details here NEVER use other web browser on this troubleshooting. If the error still appears or you cannot access to the portal site, attempt off-line activation or deactivation.ģ) Re-try license activation / deactivation after several minutes.ġ. If you can see the log-on screen of the site, close it and then go to below for next troubleshooting.ġ) Turn off Windows Firewall and then activate or de-activate the license.Ģ) Disable real-time scan of anti-virus and then activate or de-activate.
GV License Manager only supports built-in or PCI-e ethernet adapter USB adapter cannot be used for license validationĮDIUS failed to connect to the license serverġ.Your internet connection might not work properly.Ģ.Firewall or anti-virus might block the internet connection.įirstly, attempt to connect to the FlexNet portal site( ) with Internet Explorer. Network adapter that GV License Manager can use is not running In this case, follow below steps:ġ) From Apps & features, uninstall EDIUS, Mync and GV License Manager with unticking “Deactivate license” optionĢ) Be sure that anti-virus or real-time scanning turned offĪfter above, try to activate EDIUS license If the service is not listed, it might be failed to install. If the service doesn’t have Running status, right-click on the service then choose GV License service is not running or service module file might not be installedĬonfirm if FlexNet license service is running by following steps:ġ) Run Windows Task Manager then go to Ģ) Confirm if FlexNet Licensing Service 64 has Running status Once either one in above is done, the trial license is expired and cannot be restored by backing to previous. CPU, motherboard, graphics card, hard disk). This behavior is to protect from re-use trial after 31 days from 1st trial installation.Ģ) PC component parts much changed (e.g. Confirm an error code with red frame and troubleshoot with referring the error code reference.
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